Who to call with food complaints
THE disturbing story of Karon and Dan Follett’s experience with a foreign object in their can of imported tomatoes has prompted questions from the public about what they should do if they find themselves in a similar situation.
Who you gonna call?
The answer is Queensland Health.
A spokesperson said yesterday that any call to the department could be directed to the appropriate officer for action, but several particular numbers were available for specific complaints.
“Generally, food businesses in Queensland and Australia provide consumers with high quality, fresh and safe food,” he said.
“All levels of government work closely with the food industry to assist them in understanding and complying with their legislative responsibilities.
“However, there may be occasions when the product you purchase or the food business you visit doesn’t meet these standards.”
The department says people complaining of a food-related illness, foreign matter, inadequate labelling, presence of non-permitted preservatives or problems with State owned businesses such as schools or hospitals, should phone 13 432 584 or go to ‘ www.health.qld.gov.au’.
Issues of general food safety at retail premises or vermin infestation of premises should be referred to Gympie Regional Council.
Complaints about food safety at manufacturing premises, including businesses processing milk or other dairy products or smallgoods should be referred to Safe Food Production Queensland on 1800 300 815 or ‘ www.safefood.qld.gov.au’, as should complaints about storage and transport of raw commodities, unsafe agricultural harvesting practices or vermin in a butcher’s shop or smallgoods shop.
Other food manufacturing business complaints should be referred to council.
Choking hazards, incorrect weights or incorrect scales should be referred to the Office of Fair Trading on 13 13 04 or ‘ www.fairtrading.qld.gov.au’, the spokesperson said.