Menu
News

What happens when you call 132 500 for the SES

REMEMBER: The SES are for emergencies and storms only. They're busy volunteers and most likely in the same position as you during emergencies.
REMEMBER: The SES are for emergencies and storms only. They're busy volunteers and most likely in the same position as you during emergencies. DAN PELED

THE SES is for flood and storm emergencies.

When you phone 132 500, this is what happens:

  • Your call connects with an operator.
  • The operator will ask a series of questions regarding the situation you're in.
  • The call is logged into the system and you are given a reference number.
  • The operator enters the details onto a Request for Assistance form.
  • Your request is retrieved by the watch desk operator.
  • The officer then forwards the request on to the nearest SES local controller.
  • The local controller activates team members for the request.

Remember: SES members are all volunteers and give time to help others.

They leave jobs, family and home when activated (all hours, day and night).

The members get their gear and head to their headquarters for a briefing.

It takes time for members to assemble, they are likely to be in a similar situation as you during a storm.

After the team briefing, members check the equipment for the task.

The SES will arrive on site and assesses the situation before carrying out any work on the task.

Safety is priority: After the risk assessment and if all is safe, the team will proceed with the task.

After the task is complete, another risk assessment will be carried out and the person who made the initial call will be informed of the completed task.

The SES may suggest further action will be required by professional trades.

The team logs the task is complete and the team returns to headquarters to clean and check all equipment used.

The SES team, after all activations, sits down to a team de-brief. This is where the team discusses any and all issues regarding the activation.

Every activation will be different, the SES can be overwhelmed with requests and many may not be able to get to for several hours or days.

If however, at any time your situation becomes life threatening, phone triple zero.

*Contributed by Kellie Bolstad of Gin Gin SES.

Topics:  stormprep2016



How to add to your family in the sweetest way possible

How could you possibly say 'no' to that face?  Meet Bounty and nine other Gympie RSPCA orphans looking for homes.

Check out these adorable orphans needing your love at Gympie RSPCA

Man lucky to escape serious injury in Mary Valley rollover

A vehicle similar to this was involved in an accident last night. The Mitsubishi Fuso Canter FG 4x4.

Man lucky to escape serious injury in Mary Valley rollover

Why we have every right to be outraged at the Joyce affair

Deputy Prime Minister Barnaby Joyce during Question Time in the House of Representatives at Parliament House in Canberra, Thursday, February 15, 2018. (AAP Image/Mick Tsikas)

Letter lists the reasons we have to be upset

Local Partners