Samsung Galaxy Note 7.
Samsung Galaxy Note 7. JANNIS MATTAR

Still own a Samsung Galaxy Note7? How to get rid of it

AUSTRALIA'S telecommunication firms have stopped the replacement of Samsung Galaxy Note7 phone, after reports from the United States that replacement phones are catching fire.

According to tech website Gizmodo, telecommications companies in Australia, Telstra and Vodaphone, have "paused" the rollout of replacement Samsung Galaxy Note 7.

Samsung Electronics Australia said in a statement they are conducting a thorough investigation into reports of the phones catching fire in Australia and overseas due to faulty batteries.

About 50,000 phones were recalled after the "exploding battery" claims.

"We continue to move quickly to investigate the reported cases to determine the cause and will provide an update as soon as possible," the statement said.

"We understand that telecommunications operators and retailers in Australia have paused the supply of replacement Galaxy Note7 smartphones in this country and are providing loan phones to concerned customers.

"Samsung Electronics Australia would like to reassure our customers that we take this matter very seriously.

"We apologise for any inconvenience and appreciate their patience as we work diligently through this process."

Samsung said customers can approach either Samsung or their retailer/operator, depending upon their place of purchase.

Customers who have elected a replacement Note7 will be contacted by their original place of purchase (be it Samsung or otherwise) from September 21 to coordinate the collection or delivery of their new device.

Until a replacement device is provided, Samsung Australia reminds all customers who still have an affected Galaxy Note7 smartphone to back up their data, complete a factory reset to delete personal data and power down their device.

For more information, Galaxy Note7 smartphone owners can visit the place of purchase of their device, click here for more information or call Samsung Customer Service on 1300 362 603.

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