Sick and tired: Healthcare complaints on the increase

TREATMENT and communication were the chief concerns of people in the Toowoomba region who complained to the independent health watchdog in 2012.

The Health Quality and Complaints Commission's Annual Health Check 2012 provides a snapshot of the common causes of Queenslanders' healthcare complaints.

More than 3500 people complained to the HQCC in 2012, up 33 per cent on 2011.

One-hundred-and-twenty-six (3.5%) of complaints came from people who received health services in the Toowoomba region, up slightly from 3% in 2011.

Complaints were lodged mostly about public hospitals (55) and medical practitioners (32).

>> View the full report here

CEO Adjunct Professor Cheryl Herbert said the figures reflected the state-wide trend.

"Complainants raised concerns about inadequate treatment, where they felt the treatment was inappropriate, insufficient or fell below an acceptable standard," Professor Herbert said.

How do you rate the standard of treatment you have received from healthcare providers in Toowoomba?

This poll ended on 23 June 2013.

Current Results

Outstanding

11%

Good

23%

Satisfactory

17%

Hardly acceptable

11%

Very poor

0%

Bad enough to make a complaint

35%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

"Concerns were also raised about unexpected outcomes or complications and diagnosis," she said.

Professor Herbert said communication issues, usually about a healthcare provider's attitude or manner, concerned patients as well.

"Complaints about public hospitals and medical practitioners also reflect the more complex and higher risk services provided by these organisations and professions," Professor Herbert said.



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