Water meter trouble could get very costly for a Gympie ratepayer and says she has paid her rates in full and on time every year for the past 64 years.
Water meter trouble could get very costly for a Gympie ratepayer and says she has paid her rates in full and on time every year for the past 64 years. Cade Mooney

Rates paid on time and in full for 64 years, but now there's trouble

LETTER TO THE EDITOR FROM WATER DISPUTE VICTIM

I WRITE this as another disgruntled ratepayer of the Gympie Regional Council.

Being in dispute with the council over water consumption, I paid my half yearly rates on September 13, less the water charge of $795.94 and while doing so handed in information of my monthly meter readings and records of water consumption and estimation of owing $190.80

In early December I contacted council about a leak at the meter. A workman came out fairly promptly and told me there was a problem on council's side and it would be fixed.

As nothing was done I again rang council a couple of weeks later, no action at all.

On the third occasion when I rang someone did come out and I was told they had more "important things to do”. The meter was finally replaced on February 1, 2016.

In response to the information I gave them when paying my rates less the water charges I received a generic letter saying for a fee of $57 they would check my meter (which I did not have any more).

I then received a reminder notice where the amount owing had increased from $795.74 to $904.78. This represented the water consumption amount plus the disallowance of the discount of $109.04 on the original rate notice because I had not paid the rates in full.

This notice was dated October 5, 2016 with due payment being October 20, 2016, after which non-payment would result in legal action without further notice.

After receiving this notice I wrote to the council once again setting out my readings and recordings to which they replied that they could not find the old meter and would not waive any of the charges.

In closing, I would add that on my first complaint to the council, if the employee had told me the fault was on my side, my plumber would have fixed the problem in the next couple of days and I would not have had a bill of $795.74 because the council took two months to fix their problem.

I would also add that I have paid my rates on this property in full and on time for the past 64 years.

Eva Smerdon,

Gympie.

Gympie Times


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