Ombudsman can help with energy and water bill questions

ENERGY and water consumers have been encouraged to go to the Energy and Water Ombudsman when they have urgent questions or need advice about their bills.

Member for Bundaberg Jack Dempsey said the Energy and Water Ombudsman was available to consumers who were unable to resolve questions or concerns about their bill with their provider.

"I encourage Bundaberg consumers to approach the Energy and Water Ombudsman if they are still unhappy after discussing their bill with their energy or water provider," Mr Dempsey said.

"In the last five years the Energy and Water Ombudsman provided direct assistance to more than 60,000 Queenslanders, and more than 6000 cases were received and closed in the first half of 2012-2013.

"The Energy and Water Ombudsman produces great results for consumers - in 2012 it negotiated 381 billing adjustments, 31 compensation claims, the waiving of 107 debts, 770 goodwill gestures, 71 reimbursements and 14 guaranteed service level payments which is more than $600,000 worth of value to Queenslanders."

Mr Dempsey also highlighted groups such as Uniting Care Community who helped people on lower incomes manage their electricity bills.



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