HOW many times do you have to contact Telstra before something is done to rectify a genuine complaint?
Brett and Anita Shaw have contacted the telco at least 10 times in the last two weeks after they suddenly lost mobile phone coverage at their Curra home.
They have sat on the their landline phone waiting for help, been transferred from department to department, given a litany of excuses, offered credit off their account but so far no solution has been forthcoming as to when they are likely to have coverage restored.
The family says they are completely frustrated with the way they have been treated.
A working mobile is a necessity from a work and safety aspect for them.
With children travelling to school in Gympie, and Brett’s involvement in the construction industry, reception on their mobile phones is essential.
“Our son was injured at school recently, and the school was not able to contact us,” Brett said.
The Shaws have been given five different reasons as to why they have suddenly lost mobile phone coverage.
“One woman insisted it was the sim card,” Anita said.
“I tried to explain to her that we have three different mobile phones and none of them were working here.”