Local Coles manager helps during woman's seizure
GYMPIE Avenues Lifestyle Support Association CEO Tess Parker believes Coles support manager Carl Falkner is a humble man who does great things.
Avenues Lifestyle Support Association is a disability services provider and last Thursday, one of their clients, a woman in her 20s, had a seizure while shopping with her two support workers in Coles.
Mr Falkner was nearby, going about his duties when he saw the seizure about to take place.
A senior first-aid officer at Coles, the manager's training and quick reflexes came to the fore. As the woman, who wishes to remain anonymous, buckled and fell to the floor, Mr Falkner's outstretched hand protected her head from impact.
Ms Parker was impressed by the Coles' manager's swift response.
"He was able to pre-empt what was about to happen and took decisive action," she said.
"The young woman had her support workers there to help her and he didn't have to get involved, but he made a quick decision to try to help.
"He stepped outside the box."
Mr Falkner's good deed did not just end there.
Seeing that the woman was working her way through a shopping list, he volunteered the store's help to collect her groceries.
"Carl wanted the woman to not have those things to worry about when she woke up," Ms Parker said.
"She was able to leave the store with the things she needed.
"It was very thoughtful and he just went that extra mile."
Ms Parker showed her appreciation for Mr Falkner's actions, on behalf of Avenues Lifestyle Support Association, last Saturday, dropping into the Coles store and presented the manager with a thank you card and a gift voucher.
A blushing Mr Falkner accepted the gesture of goodwill and Ms Parker's sincere thanks.