Putting customers first

Heidi Dechnik and Arnold Kretschmer invite people to check out the new-look cafe in Goldfields Plaza, which has had a name change to Rendezvous Cafe.
Heidi Dechnik and Arnold Kretschmer invite people to check out the new-look cafe in Goldfields Plaza, which has had a name change to Rendezvous Cafe. Renee Pilcher

GYMPIE born and bred entrepreneur Arnold Kretschmer has given the tired old Goldfields Carvery a new lease of life and a new name.

Over the years many of the stores have changed at Goldfields Plaza, but a consistent mainstay has been the carvery, where very little had changed since the plaza first opened in the mid-80s.

When new owner Mr Kretschmer took over about two years ago, he sought to create a modern, comfortable and casual dining experience for regular customers and improve the ambience to attract new customers.

As of August, Goldfield's Carvery became Rendezvous Cafe, with a new-look dining area.

Modern wood panelling separates the dining area from customers walking through to Coles and soft lighting creates an intimate atmosphere.

Mr Kretschmer has drawn from his experience of two years working with Gympie RSL Club management.

Combining this with his renovations skills acquired while developing his investment property portfolio, Mr Kretschmer designed the refurbishment to turn the diner into a trendy cafe.

"There has been an improvement in turnover," he said. "The clientele has also changed with new faces and more couples coming in."

Mr Kretschmer purchased the carvery off Bruce and Cathy Moore, of Baker's Delight.

"When I bought it I knew exactly what I was going to do with it."

Besides the new look, Mr Kretschmer said it was the quality of his staff that had customers returning.

"They are all barista trained and they have their skills updated a couple of times each year."

This and his philosophy that people come before profit help to create a happy atmosphere within the cafe.

"It's not about money first, but people," he said. "Good staff and happy service is the key. Now that the cafe is comfortable and private, we've got everything covered."

Gympie Times

Topics:  goldfields plaza



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